Senior Product Designer & Researcher

Designing systems that make research scale.

I help product teams understand their users at scale — combining mixed-methods research, strategic synthesis, and AI-native workflows to turn insight into action.

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Status

Available now

Mixed-Methods Research

AI-Native Workflows

Systems Thinking & Roadmap Influence

Impact

Work that moves the needle.

Via Benefits

45%

Faster time-to-convert after replacing a product-first gate with an identity-driven enrollment flow.

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WTW

8 hrs → 8 min

Research synthesis time slashed using an agentic AI pipeline with 95% categorization accuracy.

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Signify Health

73 NPS

Post-visit member satisfaction score for a program whose scheduling portal I redesigned to remove trust and access barriers.

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Featured Work

Research in action.

Case Study

People-First Enrollment Redesign

Via Benefits · WTW

Dismantling a legacy product-first gate to drive a 15% lift in total enrollments and 45% faster time-to-convert.

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Case Study

AI Feedback & Insights Agent

Willis Towers Watson

An agentic AI pipeline that automated qualitative synthesis — reducing a full day of analysis to minutes with 95% accuracy.

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About Me

I design for the questions, not just the answers.

With 10+ years in product design and UX research, I learned that the most valuable work happens before the first wireframe — understanding why people behave the way they do, and building systems that listen at scale.

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Empathy

Learned through research, not assumed.

Curiosity

Lifelong student of people and systems.

Honesty

Data as a mediator, not decoration.

Giving Back

Volunteering, fostering, pro bono work.