IHE Scheduling Portal
Case StudyUX ResearchUX Design
IHE Scheduling Portal
Signify Health · CVS Health
A free in-home health evaluation sounds like an obvious yes. A licensed clinician comes to your home, reviews your medications, checks your vitals, and coordinates with your doctor — at no cost. So why were millions of eligible members saying no?
73 NPS
Post-visit satisfaction
3.5M+
Annual IHEs completed
6
Barrier categories identified
My Role
UX Researcher & Designer
Methods
Qualitative Interviews, Thematic Synthesis
Focus
Trust-First Design, Barrier Removal
Output
Research findings + Portal redesign
Interested?