Case StudyUX ResearchUX Design
IHE Scheduling Portal
Signify Health · CVS Health
A free in-home health evaluation sounds like an obvious yes. A licensed clinician comes to your home, reviews your medications, checks your vitals, and coordinates with your doctor — at no cost. So why were millions of eligible members saying no?
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73 NPS
Post-visit satisfaction
3.5M+
Annual IHEs completed
6
Barrier categories identified
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